Privacy policy

What the forms and emails collect

When you send a quote request or a contact message, we receive the information you enter. Depending on the form, that can include your name, company, email address, and any phone number you choose to give; the delivery or pickup location, such as a city and ZIP code; details about the containers you want to buy or sell, such as type, size, count, condition and prior contents; any photos or files you attach; and the text of your message.

We also record when the form was submitted and which page it was sent from, so we can tell which request is which and reply in context. We do not ask for payment card numbers, bank details or government identifiers through this site, and you should not send them.

Pictures taken on a phone often carry hidden metadata, including the GPS coordinates where the shot was taken and the camera model. We use photos only to judge containers, and we may show them to a prospective buyer or seller of that lot; if you would rather the location stay private, turn off location tagging or strip the metadata before attaching images.

Messages sent to info@plasticcratesforsale.com are held by our email provider, may be screened automatically for spam and malware, and kept with the related request. Spreadsheets, drawings and RFQ packages you send are treated the same way and are shared only with partners who need them to quote.

How we use it, and what we never do

We do not use your details for unrelated marketing, and writing to us does not put you on a mailing list.

We never: build a profile of you across other websites or apps; buy contact lists, or enrich your record with information from data brokers; send text messages or make automated calls to numbers given in a form; publish your name or your company's name as a customer, or quote your messages publicly, without your written permission; pass your details to a partner for a job you did not ask about.

• To answer your request: confirm the specification, find matching containers or buyers, and prepare a quote or an offer.
• To arrange freight, which means sharing pickup and delivery locations with the carrier booked for the load.
• To keep a written record of quotes and agreed terms for both sides.
• To improve the site, using aggregate measures of which pages are read and where visitors leave.
• To meet legal obligations, such as keeping business records or responding to a lawful request.

Who receives it

Form submissions go into the lead system we use to track requests and replies. That system is run by a service provider that stores the data for us and may not use it for its own purposes.

To fulfil a quote, we pass the relevant details to the partners who do the work: a container maker, a seller holding the lot you asked about, a buyer interested in your surplus, a refurbisher, or a freight carrier. Each partner receives what it needs for that job, for example a container spec and a delivery ZIP, and not more. We may also disclose information if the law requires it, or to protect against fraud or abuse of the site.

We do not sell, rent or trade personal information to anyone, for advertising or for any other purpose.

Analytics and cookies

We use PostHog to understand how the site is used: which pages are viewed, how visitors move between them, which forms are started and completed, and general device and browser information. Requests to PostHog pass through a first-party proxy on our own domain, so your browser talks to plasticcratesforsale.com rather than to a third-party tracking address. PostHog may set cookies or similar local storage to tell one visit from the next.

We use these measurements in aggregate, to fix confusing pages and broken forms. We may connect a form submission to the visit it came from, so we know which page led to a request. We do not run third-party advertising trackers. You can block or clear cookies in your browser settings; the site will still work, though we will see less about how it is used.

Your choices, deletion and state privacy rights

You can ask what information we hold about you, ask us to correct it, or ask us to delete it. Write to info@plasticcratesforsale.com from the address you used, and say what you want done. We may need to confirm the request comes from you before acting on it. If a record must be kept for legal or accounting reasons, for example terms of a completed sale, we will tell you what we have to keep and why, and delete the rest.

This site is meant for business buyers and sellers and is not directed at children. If you think a child has sent us information, tell us and we will remove it.

We are a US business serving US buyers and sellers. Our providers may process and store data in the United States or in other countries, under their own security commitments to us. If you write from abroad, your information will be transferred accordingly.

Some states, including California, Virginia and Colorado, give residents specific rights over personal information, such as rights to know, correct, delete or opt out of a sale. Because we do not sell personal information, there is nothing to opt out of, and we handle access, correction and deletion requests the same way for every visitor, wherever they live.

Retention, security and changes

We keep request and quote records for as long as they are useful for the business relationship and for our records, and analytics data for as long as it helps us improve the site. When information is no longer needed, we delete it or reduce it to a form that no longer identifies you.

The site is served over an encrypted connection, and access to submissions is limited to the people and partners who need it to handle a request. No system is perfectly secure, so please do not send anything through a form that you would not want stored in a business email account.

We may update this policy as the site or our providers change. The date at the top shows the latest version. Questions about this policy can go to info@plasticcratesforsale.com.